Parya staff, volunteers, clients (i.e. individuals who are registered participants of Parya programs) and class participants (i.e. individuals attending courses at Parya that are run by outside organizations) are a diverse group with different ethnic and cultural backgrounds and values. As such, we believe and support the right for all persons to be treated with respect and dignity.

Any behaviour, which any person might consider inappropriate and in particular racist, discriminatory or harassing is absolutely not permitted. If you feel somebody is behaving this way with you or if you witness this type of behaviour, please report it to your instructor who will in turn report it to Parya staff. We have specific complaint procedures and will follow up on the situation.

Parya’s goal is to provide meaningful and respectful services to our diverse community. We demonstrate our commitment to client service by ensuring us:

• Communicate with our clients and class participants in a pleasant, respectful manner
• Work closely with the broader community in an effort to always try to meet our clients’ goals
• Provide a safe and supportive environment for all clients and class participants
• Deliver our services via a team of highly trained and qualified professionals
• Provide opportunities for our clients and class participants to provide feedback on our services
• Have a formal process for handling client and class participant feedback.

Harassment and Discrimination

Parya believes that every person has the right to live, learn, and work in an environment that treats individuals with equality and respect. We also believe that we must take an active role in eliminating harassment and discrimination by ensuring that all Parya programs are conducted free from discrimination and exhibit fundamental respect for all people.
This will be achieved in two ways:

• By ensuring that our organization’s work is carried out in a way that is free from discrimination and promotes fundamental respect for all people;
• By advocating for systemic and social change.

Harassment and discrimination based on gender, sexual orientation, race, ancestry, place of origin, ethnic origin, citizenship, colour, creed, age, marital status, family status or disability is defined in the Human Rights Code as against the law and will not be tolerated. Failure to comply with Human Rights legislation can lead to disciplinary action, up to and including immediate discharge.

Our policy is to promote a discrimination-free environment at Parya by:
• Encouraging, developing and enforcing appropriate discrimination-free values, attitudes and behaviours among all Board members, staff, volunteers and clients of the agency.
• Integrating anti-discriminatory principles into all services to the community.

Our policy applies to everyone associated with Parya including: employees, clients, volunteers, members of the Board of Directors , committee members, instructors and other people who use our space.

Feedback/Complaint Procedure

Parya is committed to providing high quality services and support to our clients. We respect and value clients and encourage constructive feedback. Any complaint from our clients will be treated seriously and fairly.
Client complaints can include, but not limited to:
• Not accepting a potential client or wrongfully assessing eligibility for services
• Breach of confidentiality
• Quality and timeliness of services
• Treatment by employees and volunteers
• Physical environment and inadequate technology

Clients can express their concern through the complaint resolution policy and procedure. No client will be penalized for voicing a complaint in a reasonable, business-like manner, or for using the complaint resolution procedure.

The confidentiality of any client making a complaint or affected by a complaint will be maintained unless the client expressly gives consent.

Clients and class participants who wish to provide feedback on the way Parya provides services can do so in any of the following ways:
• Feedback forms are available at the Parya Reception Desk in the front lobby.
• A link to an on-line feedback form is available on the Parya website (
• Feedback can also be provided in person to the client’s primary contact (i.e. workshop facilitator/instructor)
• Alternate methods of providing feedback such as verbally (in person) or written (hand written, delivered, website or email) are available upon request. All feedback and/or complaints will be directed to the appropriate department and personnel for review.
• Clients and class participants who provide formal feedback /complaints will receive acknowledgement of their feedback if requested, along with any resulting actions based on concerns or complaints that were submitted.

Parya’s Commitment to Equitable Access

Parya is a multicultural organization committed to equity, and employs staff who are reflective of the communities we serve. Parya is committed to creating a community where there is respect and equity for all.
Parya strives at all times to provide goods and services in a way that respects the dignity and independence of persons with disabilities in accordance with the Accessibility for Ontarians with a Disability Act. Parya is committed to ensuring that clients with disabilities receive accessible goods and services with the same quality and timeliness as others do.
Parya will make reasonable efforts to ensure that policies, programs and services, including procedures and practices, are established to provide accessible service to persons with disabilities: We will endeavour to do our best to communicate with people with disabilities in ways that take into account their disability. This includes serving people who have assistive devices to obtain, use or benefit from our goods and services. We welcome people with disabilities who are accompanied by a service animal or support person.
Our staff have been trained to serve persons with a disability as indicated by the Ontario Ministry of Community and Social Services. Concerns or suggestions to may be provided to Parya Administration Officer at .

Volunteer Recruitment and Staff Screening

As a non-profit organization, Parya depends on the support of properly screened and trained volunteers to deliver the programs and services we provide through our regular staff and facilitators. As such, all volunteers over the age of 18 are required to follow the regular screening process which includes a Police Reference Check. Volunteers aged 14-18 are required to complete a Parental Consent Form.

In all cases, Parya provides all volunteers with a safe and respectful environment, realizing that satisfied and fulfilled volunteers make the best community ambassadors for our organization.

Conflict of Interest

As a reputable organization, Parya takes pride to ensure our behaviour and business practices are sound, ethical and reflect our professionalism. At the same time, Parya never wants to stifle off-hours activities, creativity, or the ability for staff to engage in outside activities. We recognize that staff may, from time to time, pursue personal and private business interests and ventures. It is the responsibility of staff to clarify such activities with Parya management so that an assessment can be made and any potential conflicts of interest may be prevented.
Concussion Prevention and Management

Parya is committed to taking every reasonable precaution to prevent injury or illness to employees, clients, class participants, volunteers, visitors and contractors at Parya by providing and maintaining a safe, and healthy working and sports environment in compliance with legislative requirements.

Parya management and employees share the responsibility for reducing accidents by performing their jobs in a safe and healthy manner. We strive towards eliminating any foreseeable hazards which may result in fire, security loss, property damage and personal injuries and illness.

Parya takes seriously the health and well-being of all participants in sport and recreation activities and is committed to helping all clients and employees succeed and lead safe, healthy, productive, and active lives.

As a result, we act in accordance with the Concussion Guidelines as laid out by Ministry of Tourism, Culture and Sport:

Injury Reporting and Tracking

Parya staff are responsible for investigating and reporting workplace and sports injuries. The Occupational Health and Safety Act establishes additional requirements where a person (employee or member of the public) is injured from any cause at the workplace. This policy outlines these requirements and assigns responsibilities to ensure that they are dealt with in the manner prescribed. This policy applies to all Parya employees.

© 2015 Parya Trillium Foundation. All rights reserved